Privacy Policy

Effective Date: September 2026

1. Introduction
Welcome to APB Property. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, process, and protect your personal information when you visit our website or use our services—spanning property management, lettings, and sales—in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
APB Property ("we", "us", or "our") is the data controller responsible for your personal data.

Full Legal Entity: APB Property Managment Limited
Company Registration Number: 07120327
Registered Address: Suite T7 (G), The Adelphi Mill, Bollington, Cheshire, England, SK10 5JB
ICO Registration Number: ZB417091
Contact Email: info@apbproperty.co.uk

3. The Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you to facilitate property sales, lettings, and ongoing management:

Identity Data: First name, last name, title, date of birth, and photographic identification (required for Anti-Money Laundering checks).
Contact Data: Billing address, current and previous residential addresses, email address, and telephone numbers.
Financial Data: Bank account details, proof of funds, income verification, and credit history (primarily for lettings and property purchases).
Property & Tenancy Data: Details regarding properties you own, rent, or manage through us, including maintenance records, utility usage, and access requirements.
Transaction Data: Details about payments to and from you and other details of services you have purchased from or provided to us.
Technical & Usage Data: Internet protocol (IP) address, browser type and version, and information about how you use our website.

4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we use it under the following lawful bases:

Contractual Necessity: To register you as a new client, process property sales, manage a tenancy, coordinate maintenance, and collect rent.
Legal Obligation: To comply with regulatory requirements, including Right to Rent checks, Anti-Money Laundering (AML) checks, tenancy deposit protection, and HMRC reporting.
Legitimate Interests: To run our business smoothly, provide administration and IT services, and send relevant property market updates (provided your fundamental rights do not override these interests).
Consent: When you have explicitly opted in to receive direct third-party marketing.

5. Data Sharing and Third Parties
We may share your data with trusted third parties to fulfill our contractual and legal obligations:

Our Customer Relationship Management (CRM) software providers, who host and process client data securely on our behalf.
Tenant referencing agencies, credit reference agencies, and inventory clerks.
Approved contractors and maintenance teams (sharing only necessary contact details to arrange property repairs).
Tenancy deposit schemes to protect rental deposits.
Legal advisors, financial advisors, and utility providers (during change of tenancy).
Regulatory bodies (e.g., HMRC, the Information Commissioner's Office) to meet legal obligations.

6. Data Security and Retention
We have implemented appropriate security measures to prevent your data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. We retain personal data only for as long as necessary to fulfil the purposes we collected it for. By law, we must keep basic information about our clients (including Identity, Contact, Financial, and Transaction Data) for a minimum of five years for tax and AML purposes, and up to seven years for tenancy-related documents following the end of a lease.

7. Your Legal Rights
Under UK data protection laws, you have rights regarding your personal data, including the right to:

Request access to your personal data (Subject Access Request).
Request correction of inaccurate data.
Request erasure of your data (where no overriding legal obligation dictates we must retain it).
Object to processing or request restriction of processing.
Withdraw consent at any time by contacting info@apbproperty.co.uk.

APB Property Managment Limited
Company number 07120327

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Suite T7 (G), The Adelphi Mill, Bollington, Cheshire, England, SK10 5JB